Eastbourne Community Toilet Scheme

Would you like more footfall in your premises – to show off what you can offer more consumers?

Make your organisation stand out from others, by being seen to be providing a useful service to the public. Our local campaign has created this scheme in which existing customer toilets in commercial or social premises are opened to use by the general public.

By being part of this scheme, your organisation is able to showcase your products and services to more potential customers whilst also helping the local community.

For more information on this service please check out our flyer

Eastbourne Community Conveniences Scheme


Eastbourne Guide for Disabled People.

Our amazing members and partners, Eastbourne Access Group have published their 2017 guide for Disabled people.

The Eastbourne Access Group promotes easy access and inclusion for all and disability awareness.

Eastbourne is a fine Victorian town, built mostly on the level. With gentle ramps and slopes available where possible, hopefully this guide will make it easier for disabled people, whether they are residents or visitors, to enjoy Eastbourne to it’s fullest.

Take a look at the Guide here.

Gatwick Toilets

Have you seen the great new toilets at Gatwick?  

Certainly not hidden away – boldly and proudly declared right next to the arrivals gate – and such great design!  An inspiration for Eastbourne businesses!  
It may often be forgotten, but research shows businesses really benefit from great attractive and clean loos.  We all know that if toilets are not pleasant, it gives a negative impression of the ethos of that company – especially in cafes, restaurants and hotels – and people may not return just for that reason.  If a company takes a bit of special care to ensure their toilets are attractive, it can for sure benefit the business. 
There has been research over recent years that available toilets out in the community can make a huge difference to the health and well being of any community.  A professor of urban design has revealed toilets are relevant to social, economic and environmental aspects of city living (Greed, 2013).  If cities want people to use more public transport, bikes or walking, more local toilets are essential as people can’t dash in a car to find a loo.  And yet, as local councils’ funding is being cut, many local authorities are closing their public toilets!!  Such a plan is counter-productive, for businesses, community activities, and tourism.  People will spend longer in towns if there are nice toilets close by.  People with disabilities comprise at least 10% of any population and yet they are very often completely discouraged of spending very long in town due to lack of toilet provision. Its fabulous news for Eastbourne that we now have a Changing Places toilet – as specially big toilet for disabled people with an adult-size changing plinth – in the Andale!  
Older people need toilets more often, and women need toilets close by generally more than men (Greed, 2016), due to menstruation, pregnancy and childcare – as well as the anatomical need to have toilet cubicles – and yet planners rarely provide many more toilets for females.  How often do we women have to endure long queues!! 
There has been very interesting official realisation lately that clean, well designed toilets are vital to all businesses!    Take look at www.bighospitality.co.uk../the-bottom-line-why-your-business-needs-great-toilets   Published in June 2016, written by Hannah Thompson, it reminds us that toilets may be the first and last impression of your business, to we cannot underestimate their importance!   In essence, this article highlights how no matter how good the hotel room or meal, people will always remember if a loo is dirty, lacking paper. etc – and they might even tweet about it!  The design, cleanliness and feel of a toilet reflects the care and policy of the company – “good toilets build confidence and trust in standards”.  One survey found that 94% of customers would never return to a business if the toilets have poor hygiene levels.  BATHROOMS, IT SEEMS, CAN BE EVEN MORE IMPORTANT THAN FOOD, FOR A RESTAURANT’S BUSINESS!  This article outlines the great tips for toilet enhancement and management. A lot of this can be explained by another important fact:  that bad toilet smells apparently stimulate our most primeval emotion, that evolved to protect us from potentially dangerous bugs: disgust. Who wants that emotion evoked by an aspect of their business?
Inclusive Eastbourne hosts the Community Toilet Scheme – a campaign to try and and persuade businesses to open their toilets to welcome people even if they are not buying from their business – THIS CAN BRING PEOPLE INTO YOUR BUSINESS AND, IMPRESSED BY YOUR WELCOME, MIGHT RETURN TO BUY SOMETHING.  Eastbourne businesses are invited to join the scheme to enhance the toilet provision in eastbourne – designed for all. You would be asked to display a welcome sign outside your premises.
gatwick toilets.jpg
posted by Gaynor Sadlo 
one of the directors of Inclusive Eastbourne

EDA’s Conference Deemed a Success!


We were thrilled to host our first conference and welcome local Eastbourne consumer facing businesses on 20th October at the View Hotel.

The event featured experts talking about ways in which businesses can incorporate inclusivity and the benefits of being inclusive. We had a variety of contributors sharing their knowledge including Directors of EDA, Kelvin Grimes from sponsor Clos-O-Mat, and Lorraine Gailey, CEO of Hearing Link, Lee Price from the University of Brighton, Gaynor Sadlo from our Toilets Matter initiative, new member Assist-Mi and Matt Huddart from The View Hotel, which provided wonderful hosting.


Eastbourne Designed for All works towards encouraging businesses in Eastbourne to meet local consumers’ needs more effectively. Projects so far include an Inclusive Design Checklist, which allows businesses to self-assess how well they are meeting their consumers’ needs. EDA has also introduced a community toilet scheme in Eastbourne which encourages businesses to open their toilets to all members of the public- even if they’re not a customer.

Our first conference was designed to explore differing aspects of customer exclusion through expert’s eyes, highlighting steps businesses can take to improve the experience of shopping and leisure for residents and visitors; whilst gaining new customers and sales.

Thank you again to our sponsors who made our conference possible by their contributions: The View Hotel, Clos-O-Mat and all of our speakers.

We’d also like to thank all the businesses that came to the conference. It was great to see local businesses supporting inclusivity.


“When you consider the scale and diversity of the obstacles to “normal” life faced by so many consumers, it makes sense for businesses to set their stalls out to personalise service and welcome everyone entering their premises as a valued customer. We were delighted with the mix of speakers and audience attending.” Tom Serpell, EDA Director

If you would like to get involved with Eastbourne Designed For All’s campaign, send us an email to info@eastbournedesignedforall.co.uk.



Other places you can find us: 

Twitter: @EastbourneDFA. 

Facebook: https://www.facebook.com/EastbourneDesignedForAll

Website: http://www.eastbournedesignedforall.co.uk/

Stephen Lloyd launches our Community Toilet Scheme

Last Thursday EDA launched our new Community Toilet Scheme, with Stephen Lloyd himself cutting the imaginary red tape.

The toilet scheme works with local business to increase the number and locations of toilets accessible to the public, so that they may find facilities where they need and want them.

In attendance were local businesses and a number of project partners who have already signed up to the scheme including Premier Inn, the View Hotel and the Pavilion at the Redoubt.

John Trainor, CEO of Age Concern and Host, giving his welcoming speech.

Director of EDA, Tom Serpell, described how the scheme had been created to make visiting the town a more comfortable and relaxing experience for visitors who frequently need to use the bathroom, including elderly and disabled groups, along with those with small children.  He described the scheme as a “win, win situation for both the community and business organisations”, in that by making these facilities more available to all, more people would be willing to frequent more local businesses.

Local MP Stephen Lloyd, himself a long-standing supporter of Eastbourne Designed for All, formally launched the scheme stating that “it is profoundly significant”, and outlined why he thinks the toilet scheme is such a good idea for both businesses and the community in Eastbourne.  He followed this up with a promise to “do everything I possibly can do to make it work”, and encouraged more businesses to follow suit.

Stephen Lloyd talking about the Toilet scheme with passion and determination.

The Chief Executive of Age Concern John Trainor welcomed everybody to the event and outline why he joined the scheme. With over 800 people using Age Concern every week, John says he is pleased to be a part of EDA and the Toilet Scheme. He goes on to mention how many consumers (of all ages) do not know about the facilities at Age Concern and that this is a great way of opening up their doors and show casing what they have to offer.

At the launch we also witnessed the new website that goes along side the toilet scheme, it is GPS enabled and is suitable for all devices; mobile, tablet and laptops. Take a look and see where your nearest loo is…

Interactive Toilet Map: http://eastbournecommunitytoilets.co.uk

Don’t forget to keep up to date with all our activities, and please share our campaign.

Facebook: / EastbourneDesignedForAll

Twitter: @EastbourneDFA

We’re on Twitter!

Eastbourne Designed For All is now on Twitter! You’re now able to follow us to keep up with our latest news!

We’re going to be using our brand new Twitter account to share all our relevant news and exciting events! We will also be interacting with out local community and followers.

Why not drop us a tweet and say hello!

Check out our new Twitter page @EastbourneDFA

Self-assess your business’s inclusivity

Thanks to the generous support of the Manor Group (print) and Eastbourne BC (distribution) we are able to announce that our Inclusive Design Checklist will shortly be winging its way through the letterboxes of all the main employers of Eastbourne. We hope that some at least will make use of this to assess just how well they measure up in terms of serving all consumers effectively; and then decide to take action to improve. We hope too that some will want to join us in our campaign to encourage businesses to welcome and sell to everybody regardless of age or impairment. Eastbourne’s economy will benefit!

Check out our Checklist